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Improvements Needed in DOT’s Process for Identifying Unfair or Deceptive Practices in Airline Frequent Flyer Programs
Designed to promote travel and secure customer loyalty, frequent flyer programs are extremely popular, with approximately 630 million participants worldwide and more than 300 million members enrolled in U.S.-based programs.
Following a series of high-profile instances of passengers held locked inside aircraft during lengthy tarmac delays, the U.S.