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Congressional concern over increasing complaints in air travel soared following the January 1999 incident at the Detroit airport in which hundreds of passengers were stuck in planes on snowbound runways for up to 8 hours.
The IG delivered a speech on airline customer service at the European Civil Aviation Conference/European Union Dialogue on Air Passenger Rights in Lisbon, Portugal.
This audit found FAA is making good progress toward implementing a labor distribution system in its Air Traffic Services line of business by its September 30, 2002, target.
In response to a request from Senator Ron Wyden for additional information on flight delays and cancellations following congressional hearings on the subject, the IG provided an update on May 11, 2001.
In testimony before a House Transportation and Infrastructure Aviation Subcommittee hearing, the Inspector General addressed the governance, organization, and delivery of aviation security.
Aviation Security in the United States - Testimony before the joint House-Senate Transportation Appropriations Subcommittee
In testimony before a joint House-Senate Transportation Appropriations Subcommittee hearing, the Inspector General addressed the governance, organization, and delivery of aviation security.
As a follow-up to the Committee’s March 15th hearing, the IG testified before the Transportation and Related Agencies Subcommittee of the House Appropriations Committee regarding departmental commitments for addressing the growing problem of fligh
February 13, 2001 statement by Inspector General The Honorable Kenneth M. Mead before the Committee on Commerce, Science, and Transportation, United States Senate.
This report sets out our recommendations from testimony before the of the House Appropriations Subcommittee on Transportation and Related Agencies regarding the status of our actions, and those of DOT and FAA to reduce flight delays and cancellati
The IG testified before the House Transportation and Infrastructure Aviation Subcommittee regarding progress made by 14 major airlines in improving customer service since our February report on the issue.