Investigations

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Civil Complaints Filed Against Multiple Moving Companies for Deceptive Practices

On December 8, 2022, the Florida Attorney General’s Office filed civil complaints against Charles Abrams and Abrams’ affiliated company, Gold Standard Moving and Storage LLC, along with multiple fraudulent moving brokerage businesses for a variety of deceptive household goods moving practices.
 
The complaints allege the moving companies misrepresented their carrier operations and failed to identify the actual mover who would be responsible for the move prior to securing the consumer’s large up-front deposit. Many consumers later learned their deposit was unrelated to who performed the move, and the estimate was unrelated to the ultimate cost. Gold Standard Enterprise hid its unfair and deceptive tactics by operating a single call center that posed as numerous companies.
 
DOT-OIG is conducting this investigation with the Florida Attorney General’s Office and the Federal Motor Carrier Safety Administration.
 
Note: Civil complaints are only accusations by the Government. All defendants are presumed innocent unless and until proven guilty.