FTA Can Improve Procedures to Ensure More Effective Implementation of the Charter Service Regulation
On May 17, 2012, we issued our report on the Federal Transit Administration’s (FTA) management of its 2008 revisions to the Charter Service Regulation. We conducted our review at the request of the U.S. Senate Committee on Appropriations, which specifically requested that we assess the impact of the charter service regulation at selected locations.
We found that FTA improved procedures for overseeing the implementation of the charter service regulation, including procedures for responding to stakeholder concerns and for notifying private charter operators of potential business opportunities. However, inaccuracies in FTA data and misinterpretations of the regulation’s requirements still exist. We made five recommendations to FTA to improve data quality, monitor stakeholder issues, and provide targeted outreach. Based on FTA’s response, we considered all five recommendations resolved, but open pending completion of its planned actions.