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Investigations

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Former Moving Company Broker Sales Manager is Charged and Sentenced for her Role in "Low Ball" Scheme to Defraud Customers

On September 28, 2012, a superseding information was filed in U.S. District Court, San Jose, California, charging Brandi Aycock, sales manager for National Moving Network (NMN), a Miami based household goods broker, with charges associated with the failure to observe published moving tariffs. Ms. Aycock subsequently pled guilty to the charges, and the court sentenced her to serve six months of probation, and ordered her to pay $10,765 restitution to two NMN victims and a $25 special assessment fee.  

In 2003, OIG began investigating owners and employees of AY Transport, a household goods moving company based in San Jose, California. As part of its daily business practice, NMN booked moves nationwide and then referred a majority of the moves to AY Transport.  AY Transport then charged customers fees above and beyond NMN published tariff rates. 

Ms. Aycock admitted that from early 1999 and continuing through April 2005, she learned that AY Transport was willfully charging fees above and beyond published tariffs on moves booked by NMN. After learning this, she still continued to provide estimates to customers who then had their rates substantially increased by AY Transport.  Furthermore, she knew that at least two customers were deprived of their goods until they paid the increased price.  

OIG has been investigating this case jointly with the Federal Bureau of Investigation and Internal Revenue Service, with assistance from the Federal Motor Carrier Safety Administration.