Testimony

 
May 10, 2001

Air Carrier Flight Delays and Air Passenger Rights

 
 
 

Summary

The IG delivered a speech on airline customer service at the European Civil Aviation Conference/European Union Dialogue on Air Passenger Rights in Lisbon, Portugal. His remarks touched on OIG’s audits of airline customer service and flight delays, and the similarities between customer service in the U.S. and the EU.

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