New Audit Announcements

 
February 21, 2001

Notification of Review of the Impact of Mergers on Customer Service

 
 
 

Summary

At the request of the Senate Committee on Commerce, Science, and Transportation, we are reviewing whether recent mergers in industries comparable to the airline industry have impacted or may impact customer service. The audit will focus on how transitional service disruptions and competitive aspects of customer service are considered and by whom. As part of this effort, we will review mergers in the railroad and airline industries to determine whether lessons learned from those mergers could provide guidance for protecting customer service in the post-merger airline environment.

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