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Capacity, Delays & Customer Service Reading Room

10.28.2009 * Actions Needed to Meet Expectations for the Next Generation Air Transportation System in the Mid–Term
10.21.2009 * Status of the Aviation Rulemaking Committee’s 77 Initiatives for Reducing Delays in the New York Area
05.20.2009 * Progress and Remaining Challenges in Reducing Flight Delays and Improving Airline Customer Service
02.11.2009 * Key Issues for Reauthorizing the Federal Aviation Administration
09.26.2008 * Observations on Short–Term Capacity Initiatives
04.09.2008 * Status Report on Actions Underway To Address Flight Delays and Improve Airline Customer Service
02.07.2008 * FAA's Fiscal Year 2009 Budget Request: Key Issues Facing the Agency
09.27.2007 * Review Initiated of FAA’s Oversight of Commuter and On–Demand Operators
09.27.2007 * Actions Needed to Improve Airline Customer Service and Minimize Long, On-Board Delays
09.26.2007 * Actions Needed to Improve Airline Customer Service and Minimize Long, On-Board Delays
09.25.2007 * Actions Needed to Minimize Long, On-Board Flight Delays
04.23.2007 * Audit initiated of the Small Community Air Service Development Program
04.20.2007 * Actions Needed To Improve Airline Customer Service
04.11.2007 * Refocusing Efforts To Improve Airline Customer Service
02.27.2007 * Statement of DOT Inspector General on Review of Airline Customer Service Commitments for Extended Ground Delays
11.21.2006 * Follow-up Review: Performance of U.S. Airlines in Implementing Selected Provisions of the Airline Customer Service Commitment
09.09.2005 * Follow-up Review of Airline Customer Service Commitments Announced
05.26.2005 * Outlook for Aviation Delays in the Summer of 2005 and Actions Needed to Mitigate Congestion in the Short- and Long-term
05.13.2005 * Airspace Redesign Efforts Are Critical To Enhance Capacity but Need Major Improvements
02.28.2005 * Review of December 2004 Holiday Air Travel Disruptions
12.31.2004 * OIG Announces Hotline and Website for Reporting Information on Holiday Travel Disruptions
12.27.2004 * Statement of DOT Inspector General Kenneth M. Mead Regarding Investigation of Holiday Travel Disruptions
08.10.2004 * Airline Industry Metrics
06.17.2004 * Short- and Long-term Efforts to Mitigate Flight Delays and Congestion
05.18.2004 * Short and Long-term Efforts to Mitigate Flight Delays and Congestion
01.08.2004 * Airline Industry Metrics
07.03.2003 * Airline Industry Metrics
05.20.2003 * FAA’s Airspace Redesign: The Yardley/Robbinsville “Flip-Flop”
05.16.2003 * FAA’s Airspace Redesign: The Yardley/Robbinsville “Flip-Flop”
01.07.2003 * Airline Industry Metrics
10.07.2002 * Airline Industry Metrics
08.02.2002 * Airline Industry Metrics
03.13.2002 * FAA's Fiscal Year 2003 Budget Request
12.13.2001 * Review of Aviation Infrastructure Commitments Announced
08.17.2001 * Actions to Enhance Capacity and Reduce Delays and Cancellations
08.02.2001 * Update II: Actions to Enhance Capacity and Reduce Delays and Cancellations
06.20.2001 * Status Report on Airline Customer Service
06.01.2001 * Seattle-Tacoma International Airport Third Runway Project
05.11.2001 * IG correspondence to Senator Ron Wyden concerning flight delays and cancellations
05.10.2001 * Air Carrier Flight Delays and Air Passenger Rights
05.03.2001 * Actions to Improve the Performance of the National Aviation System
04.03.2001 * Flight Delays and Cancellations
03.15.2001 * Flight Delays and Cancellations
02.13.2001 * Airline Customer Service Commitment
02.12.2001 * Final Report on Airline Customer Service Commitment
12.18.2000 * Letter from the Inspector General to Senator John McCain, Chairman, Committee on Commerce, Science, and Transportation
12.14.2000 * Airport Noise Compatibility Program
10.23.2000 * Delays, Cancellations, Customer Service, ATC Modernization, Airport Infrastructure, and Safety
10.23.2000 * Remarks by the DOT Inspector General to the Washington, DC International Aviation Club regarding Delays, Cancellations, Customer Service, ATC Modernization, Airport Infrastructure, and Safety
09.25.2000 * Flight Delays and Cancellations
09.14.2000 * Flight Delays and Cancellations
08.18.2000 * Transportation Department’s Inspector General Seeks Public Comments On Quality of Airline Accommodations for Disabled and Special Need Passengers
07.25.2000 * Air Carrier Flight Delays and Customer Service
07.25.2000 * Air Carrier Flight Delays and Cancellations
06.28.2000 * Airline Customer Service Commitment
06.27.2000 * Interim Report on Airline Customer Service Commitment
03.15.2000 * Improving Aviation Safety, Efficiency and Security: FAA's FY 2000 Request for Research, Engineering and Development
01.10.2000 * Transportation Department's Inspector General to Review Airline Overbooking, Access to Lowest Fares
02.05.1999 * Air Carrier Departure Data
04.02.1998 * Inspector General: Clarify Policy on Aircraft Arrival
03.30.1998 * Air Carrier Arrival Data
02.24.1998 * Passenger Origin-Destination Data Submitted by Air Carriers

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